Legal

Terms & Conditions.

These Terms & Conditions apply to all orders placed through the Media Wall Co. website, all quotations issued by Media Wall Co., and any products or services supplied by Media Wall Co. By requesting a quotation, placing an order, completing payment or otherwise engaging Media Wall Co., you acknowledge that you have read and agree to these Terms & Conditions.

Last updated 29 July 2026
01

Pricing

  • All prices are in Australian Dollars (AUD) and exclude GST unless otherwise stated.
  • GST of 10% is applied to your order at checkout and is shown separately on your order confirmation.
  • Event logistics charges (where applicable) are displayed during checkout.
  • Prices are subject to change without notice; however, confirmed orders will not be affected.
02

Quotations

  • Quotations for custom, bespoke and non-catalogue work are issued in writing and are valid for 30 days from the date issued unless otherwise stated.
  • Quoted prices are in Australian Dollars (AUD) and exclude GST unless otherwise stated.
  • A quotation is not an order. Production is scheduled only once the quotation has been accepted in writing and payment has been arranged in accordance with these Terms & Conditions.
  • Quotations are prepared on the information supplied at the time. Where the scope, specification, size, quantity, artwork, venue or site conditions differ from that information, a revised quotation may be issued and additional charges may apply.
03

Orders & Payment

  • Orders are confirmed once full payment has been successfully processed through our secure online checkout.
  • Production will not commence until payment has been received in full and all required artwork has been approved.
  • An order confirmation will be emailed following successful payment.
  • If we are unable to fulfil your order for any reason, we will contact you as soon as possible to discuss an alternative or arrange a refund.
  • Ownership of goods sold outright passes to the customer once payment has been received in full.
  • Frames, light boxes and other equipment supplied on a hire basis are not sold and remain the property of Media Wall Co. at all times — see Hire Equipment below.
04

Artwork

  • Customers are responsible for supplying print-ready artwork.
  • Accepted print-ready file formats are PDF, AI and EPS.
  • Other formats — including JPG, PNG, PSD, SVG and ZIP archives — may be supplied as reference or supporting files. These are not treated as print-ready and may require additional design work to prepare for print.
  • Artwork should have all fonts outlined.
  • Artwork should include embedded images.
  • Artwork should be supplied at a minimum resolution of 150dpi at final print size.
  • Artwork requiring amendments, resizing or pre-press preparation may incur additional design charges.
05

Artwork Approval

  • Where applicable, a digital proof will be supplied prior to production.
  • Production will only commence once artwork has been approved in writing.
  • Artwork approval confirms acceptance of spelling and grammar, logos and branding, colours, layout and positioning, dimensions and all supplied content.
  • Media Wall Co. accepts no responsibility for errors identified after artwork approval.
06

Artwork Deadlines

  • Final approved artwork should be supplied no later than 14 days prior to your required delivery or installation date.
  • Artwork received after this timeframe may incur express production fees.
  • Artwork received after this timeframe may reduce available production time.
  • Artwork received after this timeframe may affect delivery or installation dates.
  • Whilst every effort will be made to meet requested deadlines, delivery dates cannot be guaranteed where artwork is supplied late.
07

Colour & Print Quality

  • Colours displayed on digital screens may vary from the final printed product.
  • Whilst every effort is made to reproduce colours accurately, exact colour matching cannot be guaranteed unless Pantone colour matching has been specifically requested and quoted.
  • Minor colour, material and manufacturing variations are considered acceptable industry tolerances.
08

Event Logistics

  • Event logistics is charged as a single fee covering delivery, installation, pack-down and collection. These services are not quoted or charged separately.
  • Bump-in and bump-out dates and times are selected during checkout.
  • Collection will occur on the agreed bump-out date selected during checkout. If you need the installation to remain in place beyond that date, additional daily hire applies.
  • Event logistics dates are estimates only and may be affected by venue access restrictions, freight providers, weather conditions or circumstances beyond our reasonable control.
  • Customers are responsible for ensuring suitable venue access at the agreed bump-in and bump-out times.
  • Additional charges may apply where delivery, installation or collection cannot be completed due to restricted access, incorrect site information, waiting time or client delays.
09

Venue Access

  • The customer is responsible for ensuring safe and suitable access to the venue at the agreed delivery, installation and collection times.
  • This includes, where applicable, loading dock access, lift availability, clear access paths, venue approvals and inductions, and adequate installation time.
  • If access is unavailable, delayed or restricted, additional labour, transport or waiting time charges may apply.
10

Installation Delays

  • Media Wall Co. will make every effort to complete installation within the scheduled timeframe.
  • Where installation is delayed due to circumstances outside our control — including venue restrictions, delayed venue access, client schedule changes, incomplete site readiness or third-party contractors — additional labour, travel or return visit charges may apply.
11

Force Majeure

  • Media Wall Co. will not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control.
  • These include, but are not limited to, severe weather, natural disasters, industrial action, transport or freight disruptions, supplier shortages, government restrictions, venue closures, power outages and public health emergencies.
  • Where reasonably practicable, Media Wall Co. will work with the customer to reschedule delivery or installation.
12

Hire Equipment

  • All media wall frames, light boxes and associated hardware supplied on a hire basis remain the property of Media Wall Co.
  • Customers must not dismantle, relocate, modify or repair any hired equipment without prior written approval.
  • The customer is responsible for any loss, theft or damage from delivery until collection, excluding reasonable wear and tear.
  • Repair or replacement costs will be charged where applicable.
13

Printed Graphics

  • Printed graphics are custom manufactured specifically for each order and cannot be returned or refunded due to change of mind.
  • Unless otherwise requested, Media Wall Co. may dispose of printed graphics following collection.
  • Replacement graphics or revised artwork will incur additional charges.
14

Event Date Changes

  • Requests to change your event date should be made in writing as early as possible — see Contact Us below.
  • If you change your event date after production has commenced, Media Wall Co. will make every effort to accommodate the request.
  • Accommodating a change of date cannot be guaranteed.
  • Additional delivery, storage, labour or logistics charges may apply.
15

Cancellation Policy

  • Orders may be cancelled by contacting Media Wall Co. in writing at info@mediawallco.com.au — see Contact Us below.
  • Because each order is custom manufactured, the following cancellation fees apply.
  • Before artwork approval — full refund less a $95 administration fee.
  • After artwork approval but before production — refund less administration costs, artwork preparation and design work completed (minimum $250).
  • Once printing has commenced — no refund on printed graphics. Where we have not yet delivered, the event logistics fee will be refunded in full.
  • After installation — no refund.
  • Nothing in these Terms & Conditions limits your rights under Australian Consumer Law.
16

Intellectual Property

  • By submitting artwork, you warrant that you own, or have permission to use, all logos, trademarks, images and other intellectual property contained within the supplied files.
  • Media Wall Co. accepts no liability for copyright or trademark infringement arising from customer-supplied artwork.
17

Limitation of Liability

  • Media Wall Co.'s liability is limited to repairing, replacing or reprinting products found to be defective due to our workmanship.
  • Media Wall Co. will not be liable for indirect, consequential or financial loss arising from incorrect customer artwork, freight or courier delays, venue restrictions, event cancellations or circumstances beyond our reasonable control.
18

Photography

  • Unless otherwise requested in writing prior to the event, Media Wall Co. reserves the right to photograph completed installations and finished products for use in marketing, advertising, social media, our website and portfolio.
19

Acceptance

  • By placing an order through the Media Wall Co. website and completing payment, you acknowledge that you have read, understood and accepted these Terms & Conditions.
  • Accepting a quotation in writing also constitutes acceptance of these Terms & Conditions.
20

Contact Us

  • Media Wall Co., Unit 11B/1 Hale St, Botany NSW 2019, Australia.
  • Email info@mediawallco.com.au.
  • Cancellations, changes of event date and any other notice required under these Terms & Conditions should be sent in writing to info@mediawallco.com.au.
Important information
  • Full payment is required at checkout to confirm your order.
  • Production commences only after full payment, approved artwork and all required order information have been received.
  • Final approved artwork should be supplied at least 14 days prior to your required delivery or installation date.
  • Event logistics dates are subject to production schedules and venue access.
  • Please inspect all goods upon delivery and notify Media Wall Co. of any concerns within 24 hours.
  • Custom printed graphics are manufactured to order and cannot be returned or refunded except where required under Australian Consumer Law.
  • Event dates cannot be guaranteed until full payment, approved artwork and all required order information have been received.